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Privacy & Cookies

This privacy policy document provides information on how Woolfe Jewellery collects and processes your personal data when you visit our website to sign up for a newsletter, purchase a product or interact with us on social media.

We take your privacy very seriously and are committed to protecting your personal data. We will never collect personal data without your explicit consent and we will not sell your data to third parties.

Important information and who we are

Woolfe Jewellery Limited is responsible for the collection and use of your personal data. If you have any questions about this privacy notice or our data protection practices please contact us at john@woolfejewellery.com

Write to us at: 29 Crown Walk, thecentre:mk, Milton Keynes, MK9 3AH

What data do we collect

The personal data we collect during your online shopping experience with us may include but is not limited to: Forename, Surname, email address, delivery and billing addresses, telephone no.

Why and how do we use data

When you make a purchase on our website we need to know the above information so that we are able to fulfil your order and keep you updated on its status. We ask for your phone no solely in case we have a question regarding your order and
need to contact you to avoid delay in the processing of your order.
  
To process an order you will need to enter your payment card details in our secure check out. You may also be prompted to enter any standard security details that your card processor requires to prevent fraud. This process is private and secure and takes place in a data-encrypted environment meaning your details cannot be accessed by anyone. 

Changes to our Privacy Policy and your duty to inform us of changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us or if you wish to close your
account by contacting us at john@woolfejewellery.com

Promotional offers from us

We may use collection information to help us develop our website and to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you
(we call this marketing). These statistics do not include information that can be used to identify you.
 
You will receive marketing communications from us if you have requested information from us or purchased goods from us and you have not opted out of receiving that marketing.

UNSUBSCRIBE

You can ask us to stop sending you marketing emails at any time. To unsubscribe, simply click on the unsubscribe link at the bottom of any marketing email that you receive from us, or email us at john@woolfejewellery.com. Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages from us. Please note that it might take a few days for our systems to be updated. Stopping marketing messages will not stop service communications such as order confirmation or dispatch updates.

COOKIES 

Web browsers automatically accept cookies but you can set your browser to decline them, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

We use 3 main types of cookies on our website;

  1. Functionality & preference cookies : these enable you to use all the features on our site and allow it to remember your preferences – such as your location and currency -so that we can give you a seamless and personalised experience
  2. Web analytics cookies: these give us helpful information on how customers use our site so that we can take measures to improve your online experience with us.
  3. Online advertising cookies: these display adverts that are relevant to you and your experience on our site. They also limit the number of times that you can see an advert and help us measure the performance of our marketing campaigns.

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out below;

Courier companies or the Post Office in connection with delivery or collection of your items. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International Transfers   

We do not transfer your personal data outside the European Economic Area (EEA), except to fulfil a delivery if you live outside the EEA.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees,
agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Please note that we may keep hold of some of your information after you have closed your account, only to meet legal requirements and as part of our financial records for tax inspection purposes.

Request a copy of your data

You can ask at any time about what data we hold for you as an individual by emailing us at john@woolfejewellery.com and we will send you a report of the data we have.